Volunteer Policy

The purpose of this policy is to provide guidance on all aspects of volunteering.

We greatly appreciate the value that volunteers bring to the Hospice, and encourage them to get involved within all appropriate activities.

We aim to support our volunteers to the best of our abilities and to act fairly if difficulties arise.

We welcomes volunteers from all walks of life and backgrounds. Volunteers are not required to have any experience in volunteering; individuals must however be able to demonstrate a commitment to Hospice. No person who has a conflict of interest with any aspect of the organisation will be accepted as a volunteer.

Volunteers are treated equally and fairly. Volunteers are provided with appropriate facilities necessary to volunteer effectively and comfortably.

Volunteers are expected to adhere to the policies and procedures of the Hospice and adhere to its ethos. As representatives of the organisation they are responsible for presenting a positive image of hospice to the public.

Volunteers should not speak to the media on behalf of Hospice but should refer any queries to a Board member.

The volunteer must act in good faith and not engage in any action or statement that may significantly affect or obligate the Hospice.

The hospice respects the volunteer’s right to privacy and confidentiality. In turn volunteers are responsible for maintaining the confidentiality of all privileged information to which they are exposed while volunteering with Hospice.

The Hospice has a duty of care to its volunteers, (Health and Safety Legislation etc.)  by ensuring a safe and healthy environment. Volunteers have an individual responsibility to protect their own health and safety, as well as that of other volunteers and people taking part in events on behalf of Hospice. (see Hospice  Health and Safety Policy).

All accidents or incidents that occur in the course of volunteering must be reported to the Board Secretary (info@stchristophershospice.ie) and an accident form filled in.

People using their own cars to provide transport for volunteering purposes may in some instances have to come to an arrangement with their own car insurance company.

Rights of HAI Volunteers

• To know what is expected from them.
• To be appreciated and have the voluntary contribution recognised.
• To know who to go to if they have a concern
• To be made aware of the policies and procedures of the Hospice.
• To be treated fairly.
• To be informed about and given the opportunity to play an active role in the organisation.
• To be clear about how decisions are made.

If volunteers are not satisfied that the issues relating to their volunteering are being handled appropriately, they are entitled to have their concerns addressed. They should raise the issues with a Board member. The issues will be discussed as soon as is practicable and appropriate action taken.